Privacy policy

Effective Date: December 5, 2025 | Version 2.0 (GDPR-Compliant)

1. Introduction and Scope

This Privacy Policy (the "Policy") describes how Lyoness Bespoke Jewels, LLC, doing business as Lyoness Jewels ("Lyoness," "we," "our," or "us") collects, uses, discloses, and protects personal information. This Policy applies to information collected through our website www.lyonessjewels.com (the "Website"), our retail locations, mobile applications, and all related platforms, tools, and services where this Policy appears.

1.1 Data Controller

Lyoness Jewels, LLC acts as the data controller responsible for your personal data.

1.2 Territorial Scope

This Policy applies to users in the United States, the European Union (EU), the European Economic Area (EEA), and the United Kingdom (UK).

1.3 Your Consent and Agreement

By providing personal information to us, you consent to our collection, use, and disclosure of that information as described in this Policy.

2. Categories of Personal Data We Collect

2.1 Identity and Contact Data

  • Full name, title, date of birth, anniversary dates
  • Email address, postal address, telephone number
  • Account login credentials (username, password)

2.2 Transaction and Commercial Data

  • Purchase history, order details, returns and exchanges
  • Payment card details and billing information
  • Sizing preferences, custom design specifications, jewelry preferences
  • Wish lists, shopping history, loyalty program information

2.3 Technical and Usage Data

  • IP address, device identifiers, browser type and settings
  • Clickstream data, pages visited, referring URLs, timestamps
  • Email interaction data (opens, clicks)

2.4 Location Data

  • IP-based approximate location
  • GPS or WiFi location (only with explicit consent)

2.5 Marketing and Communication Preferences

  • Preferences for receiving marketing communications
  • Communication history and preferences
  • Product interests and style preferences

3. Legal Bases for Processing

3.1 Performance of a Contract

  • Order processing and fulfillment
  • Payment processing
  • Shipping and delivery
  • Customer support
  • Account management

3.2 Consent

  • Marketing communications
  • Non-essential cookies
  • Special category data
  • Photo and content sharing

3.3 Legitimate Interests

  • Fraud prevention
  • Website security
  • Analytics and performance
  • Personalization
  • Internal administration

3.4 Legal Obligation

  • Tax and accounting compliance
  • Law enforcement requests
  • Product safety compliance

4. Sources of Personal Data

We collect data directly from you, automatically through cookies, and from third parties such as Shopify and analytics providers.

5. How We Use Your Personal Data

5.1 Order Fulfillment

  • Order processing
  • Payment handling
  • Shipping notifications
  • Customer support

5.2 Marketing

  • Email campaigns
  • Advertising
  • Loyalty programs

6. How We Share Your Personal Data

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Analytics platforms
  • Marketing tools
  • Customer support tools

7. Your Data Protection Rights

You have the right to access, correct, delete, restrict, object to processing, and request data portability.

8. International Data Transfers

Your data may be transferred to the United States using GDPR-approved safeguards.

9. Cookies and Tracking

  • Necessary cookies
  • Analytics cookies
  • Functionality cookies
  • Advertising cookies

10. Data Retention

  • Transaction data: 7 years
  • Marketing data: until opt-out
  • Account data: duration + 3 years

11. Data Security

  • SSL encryption
  • PCI-DSS compliant payments
  • Restricted access
  • Regular security audits

12. Children's Privacy

We do not knowingly collect personal data from children under 16.

13. EU Member State Specific Requirements

Residents of the EU may contact their local data protection authority.

14. Contact Information

Rachel Lyons
Data Protection Contact
Lyoness Jewels, LLC
405 Barrett Road, Lawrence, NY 11559, USA
Email: rachel@lyonessjewels.com

15. US State Privacy Rights

  • Right to know
  • Right to access
  • Right to delete
  • Right to correct
  • Right to opt out of sale or sharing
  • Right to appeal

16. Changes to This Policy

We may update this Privacy Policy periodically.

17. Notice of Financial Incentive (California)

Participation in loyalty and marketing programs is voluntary.

Last Updated: December 5, 2025
Version 2.0 – GDPR and US State Privacy Law Compliant