Refund policy

We offer 14 days from the day you receive your package. Custom orders are final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@lyonessjewels.com. Please note that returns will need to be sent to the following address: 

132 Franklin Place,
Suite # 17,
Woodmere, NY 11598

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@lyonessjewels.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / non-returnable items

• Custom orders are final sale

• We cannot accept returns on sale items or gift cards

Refunds

Once we receive and inspect your return, we’ll notify you if the refund was approved. If approved, your refund will be processed to your original payment method. Please allow time for your bank or credit card company to process and post the refund.